Crex Casino's Privacy Policy

Welcome to Crex Casino. We understand how valuable your personal information is, and protecting it is our greatest responsibility. This privacy policy explains in detail what data we collect, why we collect it, how we use it, and what rights you have.

Crex Casino is an internationally licensed online gaming platform. Our data protection policy is built in line with international standards such as GDPR and applicable regional data protection laws. Protecting every member's privacy is a core part of how we do business.

This policy applies to the Crex Casino website, mobile application, and all associated services. By using our services, you are agreeing to this privacy policy.

Crex Casino only collects the information needed to provide its services. We don't ask for anything beyond what's necessary. The different categories of data we collect are described below:

A) Information collected at the time of registration:

• Full name (as per national ID card)
• Date of birth (for age verification)
• Email address
• Mobile Number
• Residential Address
• Username and password (encrypted)

B) Information collected during KYC verification:

• Copy of national ID card or passport
• Selfie photo or video verification
• Proof of address document (utility bill, etc.)
• Payment method details

C) Automatically collected information:

• IP address and device information
• Browser type and operating system
• Gaming history and transaction records
• Login time and session details
• Cookie and tracking pixel data

Crex Casino uses collected data exclusively for specific, legitimate, and clearly defined purposes. No data is used outside those purposes. The primary use cases are:

• Account creation, management, and verification.
• Processing deposits, withdrawals, and financial transactions.
• Customer support and complaint resolution.
• Fraud detection and anti-money laundering.
• Meeting legal and regulatory obligations.
• Sending relevant bonuses and promotions (subject to consent).
• Service improvement and personalized experience.
• Responsible gaming monitoring and support.

Crex Casino never sells your personal data. In certain limited circumstances, we may share minimal information with trusted third parties. In all such cases, those parties are contractually bound to uphold our privacy standards.

Who your information may be shared with:

• Payment processor: bKash, Nagad, Rocket, and international payment gateways — solely to process transactions.
• KYC provider: Licensed third party for identity verification.
• Law enforcement agencies: Only the minimum necessary data, based on a valid legal order.
• Licensing Authority: For regulatory reporting purposes.
• Anti-fraud system: Fraud prevention services.

Crex Casino uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser that help us remember your preferences and personalize our services.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.

Crex Casino does not retain personal data longer than necessary. Retention periods depend on the type of data and applicable legal obligations.

• Active account data: Retained for the duration of account activity.
• Financial transaction records: Retained for a minimum of 5 years after account closure.
• KYC documents: Up to 7 years as required by regulatory obligations.
• Support Contact: 2 years after last contact.
• Analytics Data: Up to 3 years in anonymized form.

Every member of Crex Casino has specific rights over their own data. We fully support these rights and act on them as promptly as possible.

Crex Casino strictly prohibits access to its services by anyone under the age of 18. We do not knowingly collect or process personal information from minors.

• Age verification is mandatory at the time of registration.
• Date of birth and identity documents are verified during the KYC process.
• Any account identified as belonging to a minor is immediately closed.
• Deposited funds are returned and the relevant authorities are notified.

Crex Casino uses industry-leading technical and organizational measures to keep your information secure. Security isn't just about technology — it's about people too. Every member of our team is trained in data protection.

In the event of a data breach, we will notify the relevant regulatory authority within 72 hours and inform affected users as quickly as possible.

Crex Casino may update this privacy policy from time to time. Revisions may be necessary due to regulatory changes, technological developments, or updates to our services.

• For significant changes, notifications will be sent via email or through the platform.
• The "Last Updated" date will always be displayed at the top of the page.
• Continued use of our services after any changes have been made will be considered acceptance of the updated policy.
• You will have the option to close your account if you do not agree to the updated policy.

Our dedicated privacy team is always available to handle any questions, requests, or complaints related to privacy. We will get back to you within 7 business days.