Crex Casino's Terms and Conditions — Know before you use

Crex Casino is an internationally licensed online gaming platform serving players from Bangladesh and various other countries. These terms and conditions are published in both English and Bengali. In the event of any conflict, the English version shall prevail.

Crex Casino reserves the right to amend these terms and conditions at any time. When changes are made, a notification will be sent to the registered email address and the "Last Updated" date at the top of the page will be revised. Continued use of the platform after any changes constitutes acceptance of the updated terms.

To use Crex Casino's services, you must reside in a country or region where online gaming is legal. If the platform is accessed from a jurisdiction where online gaming is prohibited, full responsibility lies with the user.

You are required to provide accurate and complete information when registering on Crex Casino. Accounts created with false information may be cancelled at any time, and any balance held in such accounts may be forfeited.

Account creation requirements:

• Each individual may create only one account.
• The name provided at registration must exactly match your ID card.
• Creating multiple accounts from the same IP address is strictly prohibited.
• Your account password must be strong and kept confidential.
• Accounts may not be shared with or used by anyone else.
• If a duplicate account is detected, all associated accounts will be closed.

The security of your account is your own responsibility. If you suspect that someone has accessed your account without authorisation, change your password immediately and contact the Crex Casino support team.

You must be 18 years of age or older to participate on Crex Casino. This requirement is strictly enforced with no exceptions. If a minor is found to have created an account, the account along with all associated winnings will be forfeited.

Required KYC documents:

Depositing on Crex Casino is simple and secure. We accept a range of payment methods including bKash, Nagad, Rocket, Visa, Mastercard, and USDT. All deposits are credited to your account instantly.

• Minimum deposit: BDT 500.
• Maximum single deposit: BDT 1,00,000.
• Deposits must be made from an account registered in your own name.
• Third-party deposits are not accepted.
• Failed deposits are automatically refunded within 24 hours.
• Suspicious deposits may be temporarily held for investigation.

Crex Casino does not charge any deposit fees. However, your bank or mobile banking provider may apply transaction charges — these are entirely the user's responsibility.

Crex Casino makes it fast and easy to withdraw your winnings. KYC verification must be completed before any withdrawal can be processed. Withdrawal requests submitted without verification will not be accepted.

• Minimum withdrawal: BDT 1,000.
• Maximum daily withdrawal: BDT 500,000.
• bKash/Nagad: within 15–30 minutes.
• Bank transfer: 1–3 business days.
• Withdrawals can only be made via the same payment method used for the original deposit.
• Wagering requirements must be fulfilled before withdrawing bonus funds.

All Crex Casino bonuses and promotions are subject to specific terms and conditions. Please read them carefully before claiming any bonus. If any attempt to abuse a bonus is detected, Crex Casino reserves the right to close the account and forfeit the bonus.

Welcome bonus terms:

• The welcome bonus is available to new members only and applies to the first deposit.
• A minimum wagering requirement of 30x must be met before bonus funds can be withdrawn.
• Wagering must be completed within 30 days of receiving the bonus.
• Bonuses will not be granted to multiple individuals from the same person or household.
• When a bonus is active, your cash balance is used first.
• Winnings from free bets or free spins are also subject to wagering requirements.

Reload & Weekly Bonus:

Regular members are eligible for reload bonuses and weekly cashback. Wagering requirements for these bonuses are typically 15–20x. VIP members receive exclusive benefits and bonuses with lower wagering requirements.

All games on Crex Casino are developed by reputable software providers and regularly audited by independent third parties. RNG (Random Number Generator) technology is used to ensure every game outcome is completely random and unpredictable.

• All games are conducted in a fair and transparent manner.
• The RTP (Return to Player) rate for each game is published.
• No game outcome is predetermined.
• Real dealers are always present in live casino games.
• Bets on games cancelled due to technical issues will be refunded.
• Winnings obtained by exploiting software bugs or glitches are not valid.

For Sports Betting, bets are refunded if an event is cancelled. If the result changes after a match has taken place, payment is made based on the original result.

The following activities are strictly prohibited on the Crex Casino platform. Violations will result in immediate account closure and all balances may be forfeited.

• Using bots, automated software, or scripts to play games.
• Creating multiple accounts to collect bonuses.
• Using bonus arbitrage or matched betting strategies.
• Using another person's account or stealing their information.
• Money laundering or illegal transfer of funds.
• Attempting to breach the platform's security systems.
• Threatening or harassing other players.
• Filing false chargeback or refund claims.

Crex Casino reserves the right to suspend or close any account at any time and for any reason. Accounts are typically closed for the following reasons:

• Terms & Conditions violation.
• Providing false or misleading information.
• Failure to submit KYC documents.
• Suspicious financial activity.
• Extended period of inactivity (over 12 months).

You may request to close your account at any time. Please withdraw any remaining balance before doing so. A maintenance fee of 50 BDT per month may be deducted from inactive accounts.

Crex Casino believes gaming is a form of entertainment, not a source of income. We encourage all members to play responsibly. Problem gambling is a serious issue, and Crex Casino actively works to combat it.

• Set a budget for yourself and stick to it.
• Deposit limit setting is always available.
• Take a break for a set period using the self-exclusion option.
• A cooling-off period (from 24 hours up to 6 months) can be activated at any time.
• Keep reality check reminders enabled.

Crex Casino follows international data protection standards in collecting, storing, and processing your personal information. Your data is never sold to third parties.

• All data is protected with SSL encryption.
• Payment details are stored on a separate, secure server.
• You can opt out of having your data used for marketing purposes.
• You have the right to request deletion of your data.

For more details, please read our full Privacy Policy Read.

For any dispute or complaint, please contact the Crex Casino customer support team first. We aim to respond to all complaints within 72 hours.

• Live chat support — 24/7.
• Email complaints to: [email protected].
• Resolution within 30 days of the complaint submission date.
• If unresolved, you may escalate the matter to the licensing authority.