Let gaming be a source of fun, not stress. Crex Casino believes that playing within the right limits makes every moment enjoyable. Read our responsible gaming guidelines and stay safe.
If you feel your gaming is getting out of control, contact our support team right away.
Responsible gaming means enjoying gaming while always staying in control. At Crex Casino, we believe every player deserves an experience that is both entertaining and mentally healthy. Gaming is a form of entertainment — it should never be treated as a source of income or a way to solve problems.
Online gaming is growing fast in Bangladesh — and with that comes the responsibility to play wisely. At Crex Casino, responsible gaming means knowing your budget, sticking to your limits, and taking action the moment you feel gaming is affecting your life.
We continuously work to make our platform safer so every member can make informed decisions. Responsible gaming matters not just for the individual, but for their family and those around them.
As a licensed gaming platform, Crex Casino places responsible play at the top of its priorities. Our commitment isn't just on paper — we put it into practice every day across all our operations.
The most effective way to play responsibly at Crex Casino is to set your limits before you start. With limits in place, you stay in control — there's no room to go over budget, no matter the situation.
| Limit Type | What gets controlled | Recommendation |
|---|---|---|
| Deposit Limit | Daily/Weekly/Monthly deposit | No more than 5% of your income |
| Bet limits | Maximum stake per bet | Within 10% of total balance |
| Loss limit | Maximum loss within a set period | Stop at 50% of your deposit |
| Session Time | Continuous play time | Up to 2 hours |
| Cooling-Off | Take a Break | 24 hours to 30 days |
Decide how much BDT you're willing to spend before you start playing.
Set a timer and take a break when it goes off.
Set a winning goal and stop once you reach it.
Gaming addiction creeps up gradually — it doesn't happen overnight. That's why recognizing the signs early is essential. Crex Casino wants you to stay aware and seek help when you need it.
Ask yourself the questions below and answer honestly. It's a simple way to understand your gaming behavior.
1. Have you deposited more than your budget in the past month?
2. Have you hidden your gaming activity from family members?
3. Have you placed larger bets to try to recover money you lost?
4. Do you feel restless or uneasy when you are not gaming?
5. Is gaming affecting your daily life?
Self-exclusion at Crex Casino is a powerful tool at your disposal. If you feel you need a break — whether short-term or permanent — you can restrict or close your account yourself at any time.
Take a break for 24 hours to 30 days. Your account will be reactivated automatically once the period expires.
Deactivate your account for anywhere between 6 months and 5 years.
Permanently close your account. This cannot be undone or reopened.
With your username and password Log in proceed.
Click the profile icon in the top right corner and look for the "Responsible Gaming" option.
Cooling-off, long-term, or permanent exclusion — choose what works best for you.
A confirmation email will be sent, and account access will be restricted immediately.
Access by anyone under 18 is strictly prohibited at Crex Casino. We verify age at registration and investigate any suspicious accounts. For extra protection on shared family devices, there are additional steps you should take.
You're not alone. If gaming ever becomes a concern, Crex Casino's support team is always here for you. You can also get direct assistance through our Responsible Gaming section.
Our support team is available 24 hours a day, 7 days a week. Chat with us live in Bengali.
Start ChatReach us by email for any responsible gaming concerns. We'll get back to you within 24 hours.
Responsible gaming tools we offer at Crex Casino
Set your own limits for deposits, bets, losses, and session time. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Our AI-powered system detects unusual gaming patterns and alerts the support team — protection working in the background, without you even noticing.
KYC verification is mandatory at registration and before your first withdrawal. Identity is confirmed using your national ID and a selfie.
Take a break from 24 hours up to 30 days in just a few clicks. No promotional emails will be sent during your break.
View your full betting, win/loss, and deposit history at any time. Understanding your own patterns makes it easier to make informed decisions.
Deactivate your account voluntarily for anywhere from 6 months to permanently. All ads and communications are suspended for the duration of the exclusion.
Let gaming be part of your entertainment at Crex Casino. Register today, set your own limits, and start your journey with a commitment to responsible play.